We are happy to have you among our customers, and we value your satisfaction regarding your purchases at Doolittle’s Co-op.

IN-STORE PURCHASES

RETURNS

General literature, course packs and textbooks:

No returns accepted except in the following eligible conditions where products can be returned within 10 days of purchase.

Defective product: Exchange for the same product (if the store is out of stock, you will be provided a COOPSCO gift card containing the value of the returned product).
Required textbook, book or course pack for a course cancelled by Bishop’s University: Refund provided through original payment method upon presentation of a proof of course cancellation.
Required textbook, book or course pack for a course dropped by student prior to the add/drop deadline: Refund provided on gift card only, and upon presentation of a proof that course has been dropped prior to the deadline provided by Bishop’s University.

For any return to be accepted, product must be unused, unopened and in their original selling condition. Any additional content provided must still be included. A receipt is required.

*Excludes access codes, access cards, and digital subscriptions which have been sold without physical support, reference documents (dictionaries, grammar books, etc.) and any product which has been bought used. Excludes custom books. Applicable only to course packs printed at Bishop’s University Print Center. *

Other products
No returns accepted.

Custom orders

No returns accepted on custom orders except if product is not made available within 60 days of the order. If this was the case, order can be cancelled and refund of the deposit provided through original payment method upon presentation of your receipt in store.

Exchanges

For any exchange, product must be unused, unopened and in their original selling condition. Any additional content provided must still be included. The following compensation will be offered within 10 days of purchase and upon presentation of receipt:

Exchange for an alternative product available in store and of equal value.
If desired product is out of stock, refund will be provided on a COOPSCO gift card.

If product is defective and returned within 10 days of purchase it will automatically be exchanged for another copy of the same product. After this delay, the reparation procedure of the manufacturer will be followed.

To protect copyrights, digital, online and electronic products can only be exchanged for the same product, and this only if they are defective and returned within 10 days of purchase.

For general literature products and textbooks, depending on the condition, nature and rarity of the product (especially for specialized or niche products which would be impossible for us to resell), and taking in account our ability to offer you an equivalent product in identical condition, the book specialist will accept or not accept the exchange. This procedure is entirely subject to their discretion. No exchanges on used books.

*Excludes access codes, access cards, and digital subscriptions which have been sold without physical support, reference documents (dictionaries, grammar books, etc.) and any product which has been bought used. *

ONLINE PURCHASES

Same rules apply as above, except all textbooks, course packs and other required products are final sale. Apparel is exchange only.

For any return, exchange or defective product, you must beforehand:

· Submit your return request within 10 days of reception of your parcel. You must explain the exact reason for the return and submit your request via email to info@ubishops.coop. Return authorization requests made via phone or in person will not be considered.

Once the return is authorized by Doolittle’s Co-op, you must return the product in its original selling condition and with its receipt to the following address:

Doolittle’s Co-op
C/O Customer Service
2600 Rue College
Sherbrooke, Québec, J1M 1Z7

Defective or faulty product:

Products sold by Doolittle’s Co-op are guaranteed against any defaults. If a product is defective, faulty or does not correspond to your order, it will be exchanged or reimbursed.

In case of delivery of a product not matching your order, or a product arriving damaged, you have a 10 days delay from receival of the parcel (postmark proving this) to submit your request and return the product. Your parcel must contain a copy of your receipt and a copy of the packing slip attached to your package at the time of delivery.

In case of an exchange:

The exchange will be done upon reception of your parcel at Doolittle’s Co-op. If the product to exchange is out of stock, we will communicate with you to make the necessary arrangements.

Doolittle's Co-op reserves the right to change its return policy at any time without notice.

TERMS OF USE FOR DIGITAL PUBLICATIONS

Digital publications are protected by copyright law.

In accordance with the law, this purchase is reserved for personal, private and free use. Any reproduction, any collective use, any resale or any rental is absolutely prohibited and may be subject to legal proceedings.

Digital publications may be “watermarked” or subject to electronic protections that restrict printing, “copy/pasting” or transfers to other devices. These measures are at the discretion of each publisher and are intended to better protect authors.

Download links are valid for a period of 36 months from the date of purchase.

PRIVACY AND SECURITY

The Internet Payment Solution allows online purchases by Visa, Visa Debit or Mastercard credit cards. The site complies with TLS secure transmission standards and guarantees that all transactions made on the site are secure and confidential.

During checkout, you will need to enter your credit information in order to complete the transaction. The data is encoded and sent to the financial institution for approval. In a few seconds, the latter analyzes the request and returns a decision.

We offer you to register your credit card for future purchases. Your bank details and the computer data concerning the credit information are in no way stored on our servers. All payment operations are carried out through the Paysafe payment solution. You can also choose not to register your credit card and indicate your means of payment during each purchase.

When you order, we need to know your name, email, billing address and shipping address. This allows us to process your orders and track them.

We do not sell, market or rent your personal information to third parties.

“Cookies” are identifiers which make it possible to remember the pages on which you have browsed, the items which you have just added to your basket as well as those which you had selected during your previous visits. This function must therefore be activated in your browser. You will not be able to make a purchase on our site if "cookies" are disabled on your computer.

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